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RETURN, REFUND & CANCELLATION POLICY

At ForkandPillow, our goal is to make sure that all our customers are happy with shopping with us.

RETURNS

If for any reason you are not 100% satisfied with your purchase and wish to return ordered product, you have 7 days from the date of receiving it to notify us about your decision.

You can do it by email sales@forkandpillow.sg, or telephone +65 9690 3901.

  • Item must be unused and in the same condition that you received it. It has to be returned to us with still attached labels and in its original packaging. You will also need to attacht the receipt or proof of purchase.
  • We will issue a refund within 7 working days of receiving the product in original condition, equal to the original amount charged for the product.
  • Any shipping costs related to the original order and/or the return of the order will not be refunded.

ORDER CANCELLATION

If you need to cancel an order after submitting it, please call us at 9690 3901.  

Please keep in mind that if your order has already been shipped it will be too late to cancel it. In this case you can return the order once it is received.

We will issue a refund within 7 working days of receiving the product in original condition, equal to the original amount charged for the product. 

Any shipping costs related to the original order and/or the return of the order will not be refunded.

FAULTY GOODS DELIVERY

We import only first quality products and we take great care to pack and ship them safely to our customers.

Unfortunately, sometimes mistakes and accidents happen so if you receive damaged or imperfect item, please contact us at +65 9690 3901.  

  • Please notify us about any problems no later than 7 days from the date you received the product.
  • You will need to provide us with information about the product’s faults to justify the claim (photos plus description). We will cover all costs of delivering the item back to the shop.
  • Replacement will be delivered to your address within 7 working days and all the costs will be covered by us.
  • If replacement is not possible we guatantee you a full refund within 3 working days.